Revised and aligned core business documents (e.g., Mission, Vision, Core Values). Reflected changes in new employee action attributes, shareholder materials, and CEO communications.
“Over the years Foster Group has authored several meaningful core documents for the business: Founder’s Pillars / Vision / Mission / Values / Actions / etc. While each document alone was a well done, we needed help to create alignment in these words that mean so much to us. That is where Sarah Spilman and Diligent Research & Consulting entered the equation. I have known Sarah for several years now and hired her to help us with this alignment project. Through the process I found Sarah to be a gifted listener who is able to ask the questions behind the question to get to the root opportunity to exploit. Not only did Sarah create alignment through our core documents, she created clear, concise, and compelling messaging that should carry the organization for another 5-10 years. She literally was able to filter down our core messages into a one-page document. Incredible! Sarah is diligent, articulate, thoughtful, effective, and efficient, but what was most valuable to me was her passion for the work. It’s been a successful engagement and I look forward to opportunities to work with Sarah again in the near future.” --Buck Olsen, CEO (2021)